Terms & Conditions

This purchase is governed by the following terms of sale for consumer purchases of goods over the internet. By consumer purchase is meant here the sale of goods to consumers who do not primarily act as part of business activity, and when the seller acts in business activities with the sale of goods over the internet.




Agreement

The agreement between the buyer and the seller consists of the information the seller gives about the purchase in the ordering solution in the online store (kinaexpert.no), including information on the nature of the goods, quantity, color, other properties, price, and delivery terms).

The online store cannot enter into agreements with minors without the parent's approval. the purchase agreement can only be entered into with persons over the age of 18. You as a buyer agree to these terms when you make a purchase at kinaexpert.no/com.


Seller

Company Name: KINAEXPERT AS

Contact address: Trondheimsveien 82B, 0565 Oslo

Email: shop@kinaexpert.no

Phone number: 405 76 172

Organization number: 921 684 134 VAT


Pricing

The prices, which are stated in the online store, include VAT. KinaExpert takes a reservation about price errors in the online store. Information about the total costs the buyer is to pay, including value-added tax, customs, and shipping is provided in the ordering solution before the order has been made. We remind you that items priced at $ 0 are an unfortunate error that may occur in the system. Of course, we do not give away the goods. Our prices and fees can be changed by circumstances such as substantially changed commodity prices, currency changes, or changes in VAT. VAT of 25% is included in all prices. If the VAT or commodity price is to be changed, we reserve the right to adjust our prices by the same amount.

Payment


KinaExpert offers you varied payment options such as visa/credit card, PayPal, scrap, and invoice.

Your local post office notifies you that the package has arrived, usually you need to collect the package within 14 days. If you do not collect your package within it, returned to us, we will bill you for shipping both ways, action, and all other costs that arise. As of today, this amount is set at NOK 500, -


Delivery

Delivery of the goods from the seller to the buyer takes place in the manner and to the address specified by the buyer in the ordering solution in the online store. If the delivery time is not stated in the ordering solution, the seller shall deliver the goods to the buyer within a reasonable time which is normally 1-12 working days and no later than 30 days after the order has been received if it should last a special order. If kinaexpert cannot deliver within the agreed time, the buyer shall be informed without delay of the reason for the delay and new delivery time. If the buyer does not accept a new delivery time, in case of delayed delivery, the purchase will be refunded within 30 days.


Right of withdrawal

If you are not satisfied, you have a 14-day cancellation right from the day you receive the item. As a consumer, you contact KINAEXPERT within the deadline via the contact form under "exchange & return", on our website. You have the right to open the packaging to make sure the item is flawless. If you choose to return parts of the order, we will not refund the fees (this is because the fees are the same no matter how many goods you have ordered).




You are responsible for transport risk yourself. You can return an item without stating the reason for it, but you want to mark the return reason on the return form. Please note that the cancellation period expires 14 days after receipt of the goods if the claim form follows the goods.




The right of cancellation applies largely to everything on our website www.kinaexpert.no. The item being returned must be unused, in undamaged condition, and have all labels on it. If the item comes in a package, this must also accompany when you return in return. The cancellation right does not apply to sealed goods eg computer games/programs, perfumes, cosmetics, sex toys, and skincare if the seal is broken. Upon return, the product must be unused, in its original packaging and with all labels intact. Do not attach tape or write directly to the original packaging when you return. Then you run the risk that the return will not be approved.


personal information


Unless the buyer agrees to anything else, the seller may only collect, store, and use the personal information that is necessary for the seller to be able to carry out the obligations under the agreement. The personal data of the buyer under the age of 18 cannot be obtained unless the seller has the consent of the parent or guardian. The buyer's personal information shall only be disclosed to others if it is necessary for the seller to have the agreement with the buyer, or in the legal case. Required information is Full name, address, zip code, location, phone number, and email address. The seller can only obtain the buyer's personal number if there is a factual need for secure identification and such collection is necessary. debt collection and other collection of overdue monetary claims.


The purpose of this information is to inform you as a customer of what information is collected on our site kinaexpert.no/com and how this information is used. To ensure that privacy is not violated, we comply with the law on the processing of personal data.

How we collect information about you

When you log in or chat to our website via social media.

If you advertise a product or ask us to make a repair.

When contacting either via chat, SMS, telephone, e-mail, or using our contact form.




Information collected

KinaExpert obtains personal information when you sign up to receive offers with us by email, when you create user, participate in competitions, make purchases on kinaexpert.no, log in "my page"

We also collect information about your use of our website through cookies. You can read more about cookies and what cookies we use here.

The information we collect is the following: name, address, phone number, email address, pages you visit. In some cases, we ask for the date of birth.


Device information: for example, device identifier.

Network information: for example, IP address

How does KinaExpert use and who can use your personal information?

Use of external suppliers: If you order external services, contact information, and other relevant information we have registered about you may be handed over to the supplier.


Kinaexpert uses the information only for marketing purposes or by contact in connection with purchases made with us. In addition, your information will be used to ensure good customer experiences on our pages. Kinaexpert is responsible for the information that is collected. We will not sell any personal information given to us by a third party, which means that you will not receive information from any company other than us.


What are cookies?

This site uses so-called cookies or cookies to improve the user experience on the Website. Cookies are small files that are downloaded to the browser's internal memory to enhance the experience. This page describes what information we collect, how we use it, and why we sometimes need to store it. We will also share how you can prevent these from being stored, but this may downgrade or "destroy" certain elements of the site's functionality. (kinaexpert.no) For more general information about cookies, see the Wikipedia article on HTTP cookies ...


We use cookies for a number of reasons described below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you avoid disabling a cookie if you are not sure whether you need them or not if they are used to provide one or more services you use.

Disabling Cookies


You can prevent the setting of cookies by adjusting your browser settings (see help articles for your browser for doing this). Please note that disabling cookies will affect the functionality of this or other sites you visit. Disabling cookies will usually cause you to also disable certain features of this site. Therefore, it is recommended that you do not disable cookies.



The cookies we insert

When you create an account with us, we use cookies for managing the registration process and general administration. These cookies will usually be deleted when you log out, but in some cases they may remain, to remember the site's preferences when they are logged out.

We use cookies when you are logged in so we can remember this fact. This prevents you from logging in every time you visit a new page. These cookies are usually removed or deleted when you log out to ensure that you only have access to restricted features and sites when you are logged out.


Disabling Cookies

You can prevent the setting of cookies by adjusting your browser settings (see help articles for your browser for doing this). Please note that disabling cookies will affect the functionality of this or other sites you visit. Disabling cookies will usually cause you to also disable certain features of this site. Therefore, it is recommended that you do not disable cookies.


The cookies we insert

When you create an account with us, we use cookies for managing the registration process and general administration. These cookies will usually be deleted when you log out, but in some cases they may remain, to remember the site's preferences when they are logged out.

We use cookies when you are logged in so we can remember this fact. This prevents you from logging in every time you visit a new page. These cookies are usually removed or deleted when you log out to ensure that you only have access to restricted features and sites when you are logged out.


This site offers newsletters or email subscription services, and cookies can be used to remember if you are already registered and whether you want to display certain alerts that can only be valid for subscriptions/subscribers.


Sometimes we provide user surveys and questionnaires to provide you with interesting information, useful tools, or understand our user base more accurately. These surveys can use cookies to remember who has already participated in a survey or to give you accurate results after changing pages.


When submitting an email, return or contact form using forms found on the contact page or comment chats, cookies can be inserted to remember your user details for future use.

To give you a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to insert cookies so that this information can be called when you communicate with a site, affected by your preferences.


Third-party cookies


In some special cases, we also use cookies provided by trusted third parties. The following section describes which third party cookies you may encounter through this site.

The third-party analysis is used to track and measure the use of this site so we can continue to produce engaging content. These cookies can track things like how long you spend on the site or pages you visit, helping us understand how we can improve the site for you.

Most often, we test new features and make changes to the way the website is delivered. While still trying new features, these cookies can be used to ensure that you get a consistent experience while on the site while ensuring that we understand the optimizations our users appreciate the most.

Fraud prevention and detection


Cookies and similar technologies that we distribute help us learn about computers and browsers that access the services. This information helps us monitor and detect potentially harmful or illegal use of our services.

In some cases, we can provide you with custom content based on what you tell us about yourself, either directly or indirectly by connecting to a social media account. These types of cookies only allow us to provide you with content that we feel may be of interest to you.

Several partners advertise on behalf of us and associated tracking creators that let us see if our customers have come to the site through one of our partners so we can pay properly.

We also use social media buttons and / or plugins on this site that allow you to connect to your social network in various ways. For these to work on the following social media, including; Facebook, Twitter, youtube, will put cookies through our site that can be used to improve your profile on their site or contribute to the data they hold for various purposes set out in their privacy policies.




Do you still have questions about our cookie policy?

Contact our customer service, we will help you as soon as we can!